Legal notice

Legal Notice — Act on Specified Commercial Transactions

Seller
YUKI INOUE

Store Name
SUUHAA STUDIO

Business Address
千葉市美浜区打瀬3-9-22

Phone Number
080-4332-9896

Email Address
kosu@suuhaastudio.com

Product Prices
Prices are displayed on each product page.

Shipping Costs
[Enter shipping rates, provide a link to the destination-based shipping rate table, or state that shipping is free.]

Handling Fees
We do not charge additional packaging or handling fees.

Other Charges
We do not charge additional fees for standard orders beyond the displayed product price and shipping costs.

Reshipping fees apply when an order cannot be delivered due to an incorrect or outdated shipping address provided by the customer, as described below.

Preparation and Delivery Times
We aim to prepare and ship your order within 6 days of receiving payment.

Estimated delivery times after shipping:

  • Within Japan: up to 1 week

  • International: 2–4 weeks

These delivery times are estimates. Postal delays, weather conditions, and customs clearance may affect delivery.

If your order has not arrived within 6 weeks of shipping, please contact us with your order number.

Tracking
Orders are sent without tracking.

Payment Methods and Timing

We accept American Express, Mastercard, Visa, Apple Pay, Google Pay, and PayPal.

Payment is processed when you complete your order. The actual debit or billing date depends on your card issuer, payment provider, and selected funding source.

 

Order Changes and Cancellations
If you would like to change your personalization details or shipping address, or cancel your order, please contact us as soon as possible.

Once production has begun, we may be unable to accept changes or cancellations.

Returns and Exchanges
Each order includes personalized items made for the customer. We do not accept returns or exchanges for change of mind, except where required by applicable law.

If your items arrive damaged, contain an incorrect item, or have a production defect, please contact us as soon as you discover the issue. Include your order number and photos showing the items and packaging.

Condition of Envelopes and Packaging on Arrival
Weather conditions and postal handling may cause minor marks, scuffs, creases, or bent corners on the outer envelope or packaging.

If the items inside are undamaged, we do not accept returns, exchanges, or refunds solely for these minor imperfections to the outer envelope or packaging.

If the items inside arrive damaged, including water damage or tears, please contact us with your order number and photos showing the items and packaging. We will review the issue and advise you on the next steps.

Refund Policy
For damaged items, incorrect items, or errors in production or shipping on our part, we will review the issue and arrange an appropriate solution, such as a replacement, exchange, or refund.

Approved refunds will generally be issued to the original payment method. The time it takes for a refund to appear in your account depends on your payment provider.

Return Shipping Policy
If a return is necessary because of damaged items or an error in production or shipping on our part, we will cover the return shipping costs.

Please contact us before returning any items so that we can provide instructions.

Missing Orders
If your order has not arrived within 6 weeks of shipping and the shipping address you provided was correct, we will arrange a replacement shipment at no additional charge.

Please contact us with your order number and confirm the shipping address shown in your order confirmation email.

Reshipping Due to an Incorrect Address
If your order could not be delivered because you provided an incorrect shipping address or did not update your address before shipping, the following fees apply:

  • If the original shipment is returned to us and can be resent without remaking the items: reshipping costs only.

  • If the original shipment is not returned and the items need to be remade: 50% of your original purchase price, including production and shipping costs.

To request reshipping, please contact us with your correct shipping address.

Statutory Rights
Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.